Returns, Refunds & Exchanges

Change of Mind Returns: Store Credit

If you receive your order and change your mind, we will issue you a GearBunch store credit for the value of the item, excluding original shipping costs.

To be eligible, the following conditions must be met:

• Your return request must be submitted within 30 days of receiving your order
• Items must be unworn, unwashed, and in their original saleable condition
• Original tags must be attached
• Return shipping costs are the responsibility of the customer

Size Exchanges

We are happy to exchange your item for a different size. No refunds are issued for incorrect size choices.

To request a size exchange, submit your request through our returns centre before sending anything back. Please advise which size you require and we will arrange the exchange once your return is received.

Faulty or Damaged Items

Quality is our priority. If you receive an item that is faulty or damaged, you do not need to return it. Simply email us within 7 days of receiving your order with your order number and a clear photo of the fault. If the issue is confirmed, we will send you a replacement item at no charge.

Incorrect Item Received

If you receive an item different from what you ordered, please email a photo of the incorrect item to support@gearbunch.com and our team will resolve this for you promptly.

What Cannot Be Returned

The following items are not eligible for store credit, exchange, or refund:

• Items returned due to a change of design preference
• Items that have been worn or washed
• Items that have been altered in any way
• Items not in their original saleable condition, unless the fault is ours
• Items that are part of a replacement or exchange order
• Final Sale items
• Items without original tags

How to Submit a Return

All return requests must be submitted and approved through our returns centre before sending any items back. Returns sent without prior approval cannot be processed and will not be eligible for store credit or exchange.