Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to email@example.com.
If you have any questions about your order, please add your order number and try to be as descriptive is possible.
We do not ask this to be a pain, but rather to get your questions asked quicker!
Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via firstname.lastname@example.org. Do not forget to mention your order number when contacting our support team.
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to email@example.com and we will take care of it.
Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
As long as your items are not in print yet, you can still cancel your order. When your item is "in print" we cannot cancel anymore since they are already being made. To cancel your order mail us at firstname.lastname@example.org. Use "Cancel order #ORDERNUMBER" and we will take care of it.
Note: we cannot take exchanges for personalized items as we cannot stock them.
Reasons why you want to return or exchange your order
NOTE: Gearbunch does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
It depends on your country of residence and what item you have ordered. We have factories in the United States, Mexico and Europe
Currently we run all our support digitally. Therefor there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.
Allthough we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.
We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers in the bizz. We also work with the best sewers in the bizz. Did you know that you cannot break the seams of our leggings no matter how hard you try?
Other than that; All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts.
Unfortunately - Great quality comes with a price. Therefor we have to price our items like we do to maintain great quality. Yes, it is pricier then normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.
Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it's vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.
We sure do. Please email our Social Media Manager: email@example.com
You can only use one discount code per order. Multiple codes are not supported on our website.
No worries, we ship worldwide!
This is divided into 2 parts:
Keep in mind that we print on demand, everything is hand made just for you (printing, cutting and sewing). Therefor we take about 7-11 business days to create your itmes. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Basically we do everything to get you your order in a timely fashion.
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
10-20 business days via USPS
10-20 business days via FedEx SmartPost
|Canada||10-20 business days||Not Available|
|Worldwide||10-20 business days||Not Available|
We think quality should speak for itself. Therefor we only charge shipping on one off orders. Basically this means that For everything you order above $100 on GearBunch, shipping is on us!
Domestic shipping (USA) for orders under $100: $4.95
International shipping for orders under $100: $9.95
You will be send an e-mail once your item is printed and sent out for delivery. From there our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.
We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.
Sorry for any inconvenience caused, but there is literally nothing we can do about this.
Our leggings are mid rise and made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.
We currently offer sizes from XS to XL for leggings and capris and XS to 4XL for our hoodies. Every product page has a clear sizing table on the right hand side underneath the description. To make it easy for you we copied our sizing chart in here as well:
Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.
You can do so by sending an E-mail to firstname.lastname@example.org. If it is about an order you made, please be as descriptive as possible and don't forget include your Order Number.