Free shipping on orders over $100

Our support team is here to help you!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to support@gearbunch.com.

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQs

Order changing questions:

I see I ordered the wrong size, can I still change this? 

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via support@gearbunch.com. Do not forget to mention your order number when contacting our support team.

I see I used the wrong address, can I still change this?

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to support@gearbunch.com and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

I changed my mind, can I still cancel my order? 

As long as your items are not in print yet, you can still cancel your order. When your item is "in print" we cannot cancel anymore since they are already being made. To cancel your order mail us at support@gearbunch.com. Use "Cancel order #ORDERNUMBER" and we will take care of it.

Returns and Refunds

If you're unhappy in any way, we're unhappy! You can simply return your item(s) to our warehouse via this link: http://returns.gearbunch.com

If you need to return, exchange or refund your order, please read the following instructions carefully:

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • You changed your mind and want a different item
    Sure thing, no problem. All items can be exchanged for one of equal or lesser value for free. Simply send it back to our warehouse and include a note stating which item you want + your order number and we will take care of you.
  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@gearbunch.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • You're not happy with your order and would like a refund
    We take our clients very serious and we would love to learn from your experience. We will take refunds when:
    - The item(s) are unworn and unwashed.
    - The item(s) should be in the original state
    - The item(s) are returned within 7 days after you received them.

    If you meet the above criterea please shoot us an email to support@gearbunch.com.
    Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

We do not accept returns or exchanges if

  • You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item

General Questions:

Where are your items made?

They are all printed and sewed in America. Did you know that we even give veterans jobs so we can support them? Yep, we love to do good and this way you can be certain your item is fully made in America and in good hands :)

Can i also contact you guys by phone?

Currently we run all our support digitally. Therefor there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.

Why is everything priced in Dollars? I am not from the USA.

Allthough we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.

I find the pricing pretty much on the high end, why is this?

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers in the bizz. We also work with the best sewers in the bizz. Did you know that you cannot break the seams of our leggings no matter how hard you try? 

Other than that; All our items are hand made in America! We do not import the "not so good stuff" from China. Nope, we print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts.

Unfortunately - Great quality comes with a price. Therefor we have to price our items like we do to maintain great quality. Yes, it is pricier then normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.

Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it's vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.

Do you also work with social media influencers?

Yes we do, take a look at this page if you are an influencer.

I would love to promote your stuff, do you have an affiliate program?

We sure do. We can offer you a 10% deal on all our items. All details for affiliates can be found on this page.

Shipping and handling Questions:

Where do you guys ship to, I am not from the USA you see?

No worries, we ship worldwide! 

How long will it take for my item to be delivered?

This is devided into 2 parts:

PRODUCTION TIMES:

Keep in mind that we print on demand, everything is hand made just for you in America (printing, cutting and sewing). Therefor we take about 2-7 business days to create our Leggings. Then you should add shipping times on top of that

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Basically we do everything to get you your order in a timely fashion.

SHIPPING TIMES:

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

To Basic Expedited
USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Worldwide 10-20 business days without tracking 1-5 business days via FedEx

What do you charge for shipping?

We think quality should speak for itself. Therefor we only charge shipping on one off orders. Basically this means that For everything you order above 100$ on GearBunch, shipping is on us!

Domestic shipping (USA) for orders under $100: $4.95
International shipping for orders under $100: $9.95

I cannot track my order via your tracking page, how come?

You will be send an e-mail once your item is printed and sent out for delivery. From there our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.

Customs charged me extra for my delivery, now what?

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import. 

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

Materials and Sizing questions:

What are your leggings made of?

Our leggings are made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.

What sizes do you have for us?

We currently offer sizes from XS to 4XL. Every product page has a clear sizing table on the right hand side underneath the description. To make it easy for you we copied our sizing chart in here as well:

My question is not answered in the FAQs, what should i do?

Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.

You can do so by sending an E-mail to support@gearbunch.com. If it is about an order you made, please be as descriptive as possible and don't forget include your Order Number.